| WHAT IS `JOIN US’?
JOIN US is for placing the information by the Health Resource Unit in National Directory maintained by us on the site and open to general use. Health Resource Unit means Hospital, Clinic, Polyclinic, Pathology, Blood Bank, Doctor, Vaidya, X-ray unit, C.T. Scanning, Ultrasound, Drugs/Medicines Manufacturers, Twenty Four hours open Medical Store/Shop etc. The information will be filled by the Unit itself over the net or alternatively information will be provided to us on printed form and such information will be displayed by us filling at our end.
WHAT IS PERIOD FOR REGISTRATION UNDER `JOIN US’ ?
This is one year from the date of registration. This is required to be renewed before expiry of period of one year.
HOW CAN I IMPROVE /EDIT THE INFORMATION SUBMITTED?
Yes, you may use the EDIT button provided. This will require user ID and Password. After invoking user ID and Password, the information submitted by you will be open for edit. You may change any of the information in the form and submit. The information will be registered now as submitted by you. You are free to use this facility of EDIT any time at your end to keep the information update.
WHAT IS `FREE REGISTRATION’?
The services of site under SEARCH and INQUIRY are Free and openly available, all the time, to the public. However we wish to know the identity of user and for this purpose there is requirement of submission of some information by the user for the first time. This facility is under FREE REGISTRATION in which the unique user ID is provided with desired password . This registration is free from any charge. The use of services on the next time can be made by using registered ID and password and no further Registration is needed.
WHAT IS PERIOD OF `FREE REGISTRATION’?
The registration is valid without any limitation of time. At all the subsequent time of use the registered user ID and Password to be used for activate the service of SEARCH AND INQUIRY.
CAN I CHANGE THE INFORMATION ONCE REGISTERED?
Yes, you may use the EDIT button provided. This will require user ID and Password. After invoking user ID and Password, the information submitted by you will be open for edit. You may change any of the information in the form and submit. The information will be registered now as submitted by you. You are free to use this facility of EDIT any time at your end to keep the information update.
WHAT IS FEE FOR REGISTRATION?
The registration of user for SEARCH AND INQUIRY is without any fee. The fee is payable by the Medical Resource Unit (Hospital, Clinic, Polyclinic, Pathology, Blood Bank, Doctor, Vaidya, X-ray unit, C.T. Scanning, Ultrasound, Drugs/Medicines Manufacturers, Twenty Four hours open Medical Store/Shop etc) for Registration for National Directory maintained and displayed on this site. The fee is based upon certain information of the Unit and this appear on the submission of information. At this stage it is open for the Unit to proceed further for Registration or to withdraw.
HOW THE FEE CAN BE PAID?
Fee can be paid by Credit Card, deposit of Cheque etc. directly into our Bank Account or by sending the Bank draft at our admin office. Fee is not received or collected in cash under any circumstances.
IS FEE REFUNDABLE?
No, Fee once paid is not refundable.
HOW CAN I FIND PROPER DOCTOR?
This facility is available under SEARCH. You may first get registered under FREE REGIWTRATION if not already registered. Use the registered ID and Password to go on SEARCH and submit the field felt necessary. It is not desired to fill all the fields of SEARCH as this will result very limited finding. By using the various options of filling the fields of SEARCH, you will get desired result. In our SEARCH mode you can also get the information about the Doctor, Hospital, Nursing Home etc. of locality using the pincode submission in query. There is also facility of Key word which can be used very widely with any reference. The result is based upon information available in National directory.
HOW CAN I CONTACT HELPLINE?
This facility is available under INQUIRY. You may first get registered under FREE REGIWTRATION if not already registered. Use the registered ID and Password to go on INQUIRY and submit the information felt necessary. At the Helpline level we shall process the query and refer it to Medical Professional/s on our Board. We shall let you know the charges for responding your query and after receipt of payment, let you know the reply. The mode of communication will normally be via e-mail but in exceptional case, this could be on paper. The payment of fee will necessarily be via banking channel.
WHAT ARE CHARGES FOR HELP BY HELPLINE?
This will depend upon the nature of query and help required. In this service we use the professional expertise of Medical Professional/s on our Board and therefore fee will vary depending upon the help wanted. We hope the fee quoted by us will be economical.
HOW MUCH TIME IS EXPECTED FOR RECEIVING ANSWER?
This will depend upon the nature of query and help required. However we shall reply as soon as possible to serve you to your satisfaction.
HOW TO TELL OUR DISSATISFACTION TO HELPLINE?
There is FEEDBACK for the purpose. You are welcome to tell us any complaint, suggestion, improvement. We hope you will find our attention and CARING attitude.
HOW CAN I GET INFORMATION ABOUT CHANGES IN SITE?
There is regular updation in the site to improve it. It is neither practically possible nor feasible to give notice or intimation of changes made in the site to the registered persons. The changes will be made at our discretion and suitability without any notice. The changes can be seen and experienced by opening the site.
WHAT CAN I DO IF INFORMATION ON SITE IS FOUND INCORRECT?
The information is submitted by the Health Resource Unit (Hospital, Nursing home, Doctor, Pathology, Medical shop etc.) directly and the same is displayed as it is. Instantly we have no control over the correctness of information. However if such incorrectness or case of misleading information is brought to our notice, we shall take up the matter with the Unit concerned and ensure correctness. The corrective measure may include blocking of display of misleading or incorrect information.
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